Reference

Privacy Policy for Indonesia Accounts

When you open an account, we show you exactly what we keep, why we keep it, and how you can ask for a change.

Indonesia-focusedDANA / OVO / GoPay / QRISAccount data controlLocal law applies

What This Policy Covers Here

mpoking Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the data connected to your account, your device, your support messages, and the payment references you send through DANA, OVO, GoPay, or QRIS. We use those records to verify requests, keep the login flow stable, answer privacy questions, and meet legal duties where

1
they apply. If a rule differs by jurisdiction, we follow the requirement that applies to your request and we keep access limited to what the law allows. We do not ask for more than we need to run the account, and we keep each record only
2
for the period needed for security, dispute handling, and recordkeeping. When you ask us to change a detail, we use the current account record and the latest verified contact path so the request goes to the right place.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Where You Send Privacy Requests

For privacy requests, we keep three routes open so you can reach us from the place that is easiest for you. Each route is tied to the same ticket ID, which helps us track your request without asking you to repeat the same details. If you need a copy, a correction, or a question answered about stored records, send it through the account panel, email, or live chat.

Team online

Privacy email

Send a message to [email protected] for access, correction, or removal requests. We verify your login details and, when needed, a recent account action before we change any stored record.

Live chat

Open live chat from the account menu if you want help with consent, cookie settings, or the status of a request. Our team is online daily from 09:00-21:00 WIB, and the ticket stays linked to your account.

Account form

Use the form inside account settings if you want a copy of stored data or need a profile field corrected. We process it after we confirm the account holder name and match the request to the right profile.

DATA PRACTICES

How We Handle Data Safely

We handle privacy in plain steps: collect only what the account needs, keep cookies short, and lock changes to verified contact paths.

Data collected

We keep your username, contact detail, login history, device type, and support messages. When you use DANA, OVO, GoPay, or QRIS, we keep only the matching reference needed to check the transaction, not the full payment credential.

Cookies and sessions

Cookies help keep you signed in, remember language choice, and protect the account between pages. If you clear site data in Chrome, Safari, or your phone settings, the session ends and we ask you to verify again.

Account security

We use password checks, session tracking, and change alerts for profile edits. If you contact us from a new device, we may ask for a recent login detail or account action before we accept a privacy change.

Retention period

We keep records only as long as needed for account support, dispute handling, audit checks, and legal duties. After that period, we remove or anonymise the parts no longer required, unless local law tells us to keep it longer.

Request changes

You can ask for a copy, correction, or removal of stored data through the verified account channel. We use the latest contact route on file, and we answer only after we confirm that the request came from you.

Local-law limits

If a privacy request conflicts with local law, we explain what can be changed and what must stay in place. Access to certain functions or records is available only where local law permits, and we keep that boundary clear.

Questions About Privacy Policy

These questions cover the parts of our privacy policy that usually matter first: what we collect, how we use cookies, how long we keep records, and how you can change something on file. Each answer stays tied to the verified account route, because that is how we protect your data and avoid changes from the wrong person. If local law changes what can be shared, we follow the rule that applies to your request.

We collect the contact detail, login name, device data, and any support message you send. If you pay through DANA, OVO, GoPay, or QRIS, we keep the reference that matches the request and the time stamp.

We use those references to verify deposits, match withdrawal checks, and resolve disputes if a request does not match the account history. We do not keep more payment detail than we need for that task.

Yes. Send the request through your verified account channel or privacy email, and we will return the records we are allowed to share. If local law restricts access, we explain what can be released and what must stay private.

Open the account form or message live chat with the exact field you want changed. We confirm the account holder name, check a recent login or transaction reference when needed, and then update the record.

We keep records for the period needed for account support, dispute handling, fraud checks, and legal duties. After that, we delete or anonymise the parts no longer required, unless a law tells us to keep them longer.

If you clear cookies in Chrome, Safari, or your phone settings, the session ends and the site may ask you to sign in again. That reset helps protect the account on shared or lost devices.

Privacy Policy for Indonesia Accounts

Where You Send Privacy Requests

Privacy email

Live chat

Account form

How We Handle Data Safely

Data collected

Cookies and sessions

Account security

Retention period

Request changes

Local-law limits

Questions About Privacy Policy

01 What do you collect when I open an account?

02 Why do you keep payment references from DANA, OVO, GoPay, and QRIS?

03 Can I ask for a copy of my data?

04 How do I correct a wrong profile detail?

05 How long do you keep my records?

06 What if I clear cookies on my phone?

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